Privacy Policy
1. Purpose, items, and retention
JunTelecom Co., Ltd. (the “Company”) collects and uses only the minimum personal information needed to provide the service, under the Personal Information Protection Act and related laws. 1) Items processed without consent The Company may process the following without the data subject’s consent. A. Membership and Kakao login • Legal basis: Article 15(1)(4) of the Personal Information Protection Act (conclusion and performance of a contract) • Purpose: confirming the wish to join, identifying the member and creating an account, identity checks and user management, confirming the user is 14 or older, keeping membership, preventing misuse, notices and complaints • Items: when using Kakao login — name, birthday, birth year, and Kakao account phone number (required). Generated during use — IP address, cookies, device information, browser information, access time, and usage records (required) • Retention: until the member withdraws. Where the law requires longer storage, for that period B. Product consultation and subscription requests • Legal basis: Article 15(1)(4) of the Personal Information Protection Act (conclusion and performance of a contract) • Purpose: wired and wireless telecom consultation, receiving and processing subscription requests, answering inquiries, activation, delivery, after-sales support and complaints, and a contact path for legal duties • Items: name, phone number, date of birth, address, requested phone pet name, model, price, plan, product details, and consultation notes (required). Further information needed for identity checks or the contract, when required • Retention: 60 days after activation is completed; 30 days after a cancellation or withdrawal is finished; 60 days from the request date if the line is not activated. Longer where the law requires it C. Inquiries and complaints • Legal basis: Article 15(1)(4) of the Personal Information Protection Act (conclusion and performance of a contract) • Purpose: confirming the inquiry, investigating and replying, and resolving disputes and complaints • Items: name, phone number, inquiry, and consultation history (required) • Retention: 3 years after the inquiry is closed. Longer where the law requires it D. Usage records and service operation • Legal basis: Article 15(1)(4) of the Personal Information Protection Act (conclusion and performance of a contract) • Purpose: providing and operating the service, authentication and security, stable access, detecting unauthorized or abnormal use, and checking quality and responding to failures • Items: access logs, IP address, cookies, browser and OS information, device identifiers, and service usage records (required) • Retention: for as long as the law or the operation requires. Destroyed without delay when separate storage is not needed E. Website assistant questions • Purpose: producing assistant replies and checking reply quality • Items: the question text typed into the assistant. National ID numbers, card numbers, phone numbers, passport numbers, and email addresses are masked before saving. The reply text, IP address, and session id are not stored in this log. • Retention: no automatic deletion period is set for these questions. • The conversation is sent to Google Gemini to produce the reply. This policy cannot state how long Google keeps it. 2) Items processed with consent The Company may process the following with the data subject’s consent. A. Advertising and marketing • Legal basis: Article 15(1)(1) of the Personal Information Protection Act (consent) • Purpose: events, benefits, promotions, new services, and tailored product information • Items: name and phone number (optional) • Retention: until consent is withdrawn or the member withdraws
2. Children under 14
The Company does not allow children under 14 to join or use the service, and does not collect or use their personal information.
3. Destruction
When the retention period ends or the purpose is achieved and the information is no longer needed, the Company destroys it without delay. Electronic files are destroyed so they cannot be restored. Paper records are shredded or incinerated. Information that must be kept under the law is stored for the statutory period and then destroyed.
4. Provision to third parties
The Company does not provide personal information to outside parties as a rule. It may do so when the law specifically requires it, or when the data subject has given separate consent, in accordance with the applicable law.
5. Outsourcing
The Company may have outside services or vendors process some personal information for service operation. Where required, it signs an outsourcing contract and supervises safe handling. • Framer: website hosting and pages • Supabase: data storage and management • Google Sheets: consultation requests and operational records If the outsourced work or the vendor changes, the Company will publish the change in this policy or give a separate notice.
6. Overseas transfer or processing
The Company may use outside infrastructure to provide the service. Some personal information or usage information may then be processed abroad or pass through overseas infrastructure. • Recipient or processor: Framer, Google • Purpose: website hosting, pages, operational processing, and information management • Items: name, phone number, date of birth, requested phone pet name, model, price, plan, consultation notes, usage records, and other information processed while using the service • Timing and method: transmission or storage over a network when the service is used • Retention: until the purpose of each service is achieved or the contract ends Supabase currently runs in the Seoul region (ap-northeast-2), so data may be stored and processed in Korea. Framer may be served on a globally distributed network. Google services, including Google Sheets, may be processed on overseas infrastructure depending on the account type, settings, and Google’s policies.
7. Records kept by law
• Records of contracts or withdrawal of an offer: 5 years • Records of payment and supply of goods: 5 years • Records of consumer complaints and disputes: 3 years • Records of labeling and advertising: 6 months • Communications confirmation data and other statutory records: for the period set by the relevant law
8. Security measures
• Administrative: internal management plans, access rights, and staff training • Technical: access control, password encryption, security software, and access logs • Physical: access control for server rooms and record storage
9. Cookies
The Company may use cookies to provide a more suitable service. You can refuse cookies in your browser settings. Some parts of the service may then be limited.
10. Your rights
You may request access, correction, deletion, or suspension of processing of your personal information at any time. Send the request to the privacy officer. The Company reviews and handles it under the applicable law.
11. Privacy officer
• Privacy officer: Jung Woo-seung • Phone: 010-6666-7971 • Email: juntell21@gmail.com • Address: 5F, Sejung Building, 3 Madimiseo-ro, Seongsan-gu, Changwon-si, Gyeongsangnam-do
12. Changes to this policy
This privacy policy applies from 25 March 2026. The Company may revise it when the law, the service, or how the service is run changes, and will announce changes on the website.
Announced: 1 February 2023
Effective: 1 February 2023